KemetiCare Customer Journey Map - $7 CLEO Membership

KemetiCare Customer Journey Map

From Cold Lead to Wellness Advocate - $7 CLEO Membership Gateway

Complete Journey Timeline

Cold Lead
Engaged
$7 Member
Active User
Advocate

Phase 1: Pre-Conversion Nurture

Building Awareness & Trust

Weeks 1-4 (10 Touchpoints)

Days 1-3: Problem Awareness

Touchpoint 1: Cold Email - "The Hidden Insulin-Aging Connection"

Touchpoint 2: Voicemail - Personal story about energy at 40+

Touchpoint 3: Social Post - Quick insulin facts

๐ŸŽฏ Gamification: Email Open = 5 Wellness Points

Days 7-14: Education & Value

Touchpoint 4: Email - Free "Insulin Impact Assessment"

Touchpoint 5: Call - Check if they took assessment

Touchpoint 6: Email - Assessment results + insights

๐Ÿ† Gamification: Assessment = 25 Points + Badge

Days 15-21: Authority Building

Touchpoint 7: Email - Client success story (diabetes reversal)

Touchpoint 8: Webinar Invite - "Insulin Mastery After 40"

Touchpoint 9: SMS - Webinar reminder

๐ŸŽ“ Gamification: Webinar Attendance = 50 Points

Days 22-28: Conversion Push

Touchpoint 10: Email - Limited Time $7 CLEO Offer

Call to Action: "Join 500+ members transforming their health"

๐Ÿ’ฐ Upsell: Mention $47 Personalized Plan

Phase 2: Rapid Conversion Window

Creating Urgency & Quick Wins

24-48 Hours

Hour 0-12: Immediate Value

โœ… Instant access to CLEO app

โœ… Welcome video from Dr. Hubbard

โœ… First meal plan unlocked

๐ŸŽฎ Gamification: Profile Setup = 100 Points

Hour 12-24: Personal Touch

๐Ÿ“ž Welcome call from health coach

๐Ÿ“Š Quick health goals assessment

๐ŸŽ Bonus: "7-Day Insulin Reset" guide

๐Ÿ’ฐ Upsell: $47 Custom Meal Plan

Hour 24-48: Community Integration

๐Ÿ‘ฅ Added to private Facebook group

๐Ÿƒโ€โ™€๏ธ First daily challenge issued

๐Ÿ“ฑ App tutorial and goal setting

๐ŸŒŸ Gamification: First Check-in = Badge

Phase 3: Onboarding Excellence

Building Habits & Engagement

Days 1-14

Days 1-3: Foundation Setting

๐Ÿ“š Daily micro-lessons (2 min videos)

๐Ÿฝ๏ธ Personalized meal suggestions

๐Ÿ’ช Simple movement challenges

๐Ÿ”ฅ Gamification: 3-Day Streak = 200 Points

Days 4-7: Momentum Building

๐Ÿ‘จโ€โš•๏ธ First group coaching call

๐Ÿ“ˆ Progress tracking activated

๐Ÿ† Leaderboard introduction

๐Ÿ’ฐ Upsell: $97 ANKH 1-on-1 Coaching

Days 8-14: Habit Formation

๐ŸŽฏ Personal milestone celebration

๐Ÿค Buddy system matching

๐Ÿ“Š First progress report

๐Ÿ’Ž Gamification: 14-Day Member = Elite Status

Phase 4: Active Engagement

Deepening Results & Community

Days 15-30

Week 3: Visible Progress

๐Ÿ“ธ Before/after progress photos

๐ŸŽ‰ Success story spotlight

๐ŸŽฏ Advanced challenges unlocked

๐Ÿ… Gamification: Share Win = 500 Points

Week 4: Expansion Opportunities

๐ŸŒŸ VIP webinar access earned

๐Ÿ’Š Supplement recommendations

๐Ÿง˜โ€โ™€๏ธ Mind-body practices introduced

๐Ÿ’ฐ Upsell: $197 BENNU Quarterly Plan

Phase 5: Advocacy & Growth

Creating Lifetime Members

Days 31-60+

Days 31-45: Transformation

๐Ÿ† 30-day transformation certificate

๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ Family member discounts offered

๐Ÿ“ฑ Ambassador program invite

๐Ÿ‘‘ Gamification: Ambassador = 1000 Points

Days 46-60: Advocacy

๐ŸŽค Guest speaker opportunities

๐Ÿ’ฐ Referral rewards activated

๐ŸŒŸ Founding member benefits

๐Ÿ’ฐ Upsell: $497 OSIRIS Annual VIP

๐ŸŽฎ Gamification System Overview

Points
Email opens, app usage, streaks
Badges
Milestone achievements
Levels
CLEO โ†’ ANKH โ†’ BENNU โ†’ OSIRIS
Rewards
Discounts, coaching, exclusive content

๐Ÿ’ฐ Strategic Upsell Path

๐ŸŽฏ
$7 CLEO

Entry Point

โฌ†๏ธ
$47 Custom Plan

Day 1-7

โฌ†๏ธ
$97 ANKH

Day 14

โฌ†๏ธ
$197 BENNU

Day 30

๐Ÿ‘‘
$497 OSIRIS

Day 60

๐Ÿ“Š Key Performance Indicators

2-5%
Cold โ†’ $7 Conversion
85%
14-Day Retention
30%
Upsell Rate by Day 30
$127
60-Day Average LTV

Ready to Transform Your Wellness Journey?

Join the KemetiCare family and discover how managing insulin can unlock your vitality after 40.